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It is the customers responsibility for any movement of belongings either in the same store or different store.
If would like to transfer to another store we can help you organise the paper work for a new room and contract.
Then just arrive at the store with your name and Click and Collect reference number that will be emailed to you within your confirmation of order email, and pay for and collect the goods at the store of your choosing when you placed your order.
The website will show you the full list of items available on our Boxshop. If there is any stock availability problem the store will contact you shortly after you have placed your order. We are constantly working to add more of the required paperwork to our check-in online facility. The stores support a chosen local charity for a period of 12 months.
We can help you fix up a phoneline and broadband if necessary.
A selection of our stores also have separate offices that can also be rented.
All customers are required to pay a security deposit before storing. The amount is usually the equivalent of one week's storage fees (inc.
For an update on your parcels progress, please contact our customer services team during our office hours (8am-6pm Monday to Friday & 9am-5pm Saturday) and they will check on the status of your delivery. We let you know upfront all the costs that will be involved before you move in. Your refundable security deposit, storage fees, insurance and a padlock to secure your room, if you don’t already own a suitable one.
During our reception opening hours you can come and go as often as you like.
Please check with your local store for exact times. You can come and go as often as you like, removing and adding items from your room as you need.
You do not need to move everything in at once on the day the sign the storage licence.
As this is only a check in facility however, you will not be able to log into it to make further amends once you have moved in and are storing with us. The storage rooms are ideal for storing and sorting stock as well as archiving but cannot be used to operate machinery or power tools.
If you require to make further amends after you have moved in, please contact the store directly. We have many businesses that use our self storage (see our business customer case studies) and make use of our range of other business services.